Privacy

Use of private information policy (GDPR)

Last updated: 29/05/18

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

The data protection officer in respect of this website is:

Karen Herbertson

Tiffyhall Holiday Cottages
Tiffyhall
Deerness
KW17 2QH
Orkney

01856741261 / 07919464951
enquiries@tiffyhall.com

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.

How your personal data is collected on this website by us and by third parties

Our contact form and email

When you use our contact form or email address to contact us, we require your name, email address and telephone in order to reply to you. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number.
  • If you sign up for a newsletter, we only collect your email address.
  • All payments are processed by Stripe and we never process card payments directly but will always use above companies who are GDPR and PCI DSS compliant and value security above all else.

Where we store your information

When you contact us by email or through our website, we store your information in Freetobook/Stripe. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When we do business, we store your information in our accounts software, Sage. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Karen Herbertson, Owner, is responsible for the security of your information. You can contact her by email at enquiries@tiffyhall.com or by phone on 07919464951 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided.

Mailchimp Mailing List Subscription

If you choose to subscribe to our mailing list, the data you enter during the sign-up process will be sent to Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. You can read their privacy policy here:
https://mailchimp.com/legal/privacy/

Should you wish to unsubscribe from our mailing list, you can do so at any time by clicking the “unsubscribe” link in any of the email campaigns you have received from us. Or if you prefer you can contact us to request that we unsubscribe you.

3rd Party Payments

When you make a payment by Stripe, by clicking on the proceed to payment button, you understand and agree that: (i) you will be leaving the Eurocamp website and will be transferring to their payment platform,  (ii) any your information you enter shall be subject to their own privacy policy,  (iii) your information may be processed and stored outside of the European Union and (iv) they shall be responsible for all processing of your information.

Stripe

Please note that we do not collect or process your credit or debit card details. These are however collected and processed by our payment processing service provider Stripe Payments Europe, Ltd (“Stripe”). The collection and processing by Stripe of your credit or debit card details and other personal data are governed by their terms and conditions. See https://stripe.com/gb/privacy for more information. Stripe may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.

The steps we take to keep your information private

The computer we use has no personal data on it, as any personal data is stored on a Kingston Encrypted USB and is protected by a password. Our mobile devices are also protected by a fingerprint or password.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Karen Herbertson by email at enquiries@tiffyhall.com or by phone on 07919464951. If you’re the letter writing type, send your envelope to Tiffyhall, Deerness, Orkney, KW172QH.

Cookies

You can read more about how we use cookies on our Cookies page.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Last Updated: This Privacy Policy was last updated on 29/05/2018.

Contact Us

enquiries@tiffyhall.com
+44 (0)1856 741261
+44 (0)7919 464951
Tiffyhall, Deerness, Orkney KW17 2QH

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