Booking Terms & Conditions

We do hope you enjoy your stay in our cottages and keep coming back as others do.

Please read the following, if there is something you need to discuss please do so, we will do our best to help.

The client agrees that:-A non refundable deposit of 30% becomes payable at time of reservation with outstanding amount due 4 weeks prior to arrival. A receipt will be issued and sent by email confirming booking details.

We accept payment by Bank Transfer, cheque and Credit/Debit cards details of which will be given at time of booking.

Privacy Policy – “We do not store credit card details nor do we share customer details with any 3rd parties”. Please read our full Privacy & Cookies policy.

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The price advertised for each week includes, heating costs, bedding, towels and tea towels. Tea, coffee, sugar, milk, our own eggs and a home bake are also supplied. A small hamper of local produce is provided to guests staying 7 or more nights. If you would like us to purchase on your behalf additional groceries, please supply a list and we can arrange it. The cost of this will be invoiced to the customer and is the actual cost of the groceries at the time of purchase from local shop.

Reservations are normally taken Saturday to Saturday and commence 3pm on the day of arrival, terminating 10.00am on the final day, however if you need to or would like to arrive on a different day, just ask as we maybe able to accommodate this. We also offer short 3 & 4 day breaks, dates available on request.

No person in excess of the number agreed at the time of reservation may occupy the property. Breach of this rule will terminate the contract without recompense to the client.

The cottage will be left in a clean and tidy condition, if there are breakages or damage caused during your stay; you must inform us as soon as this happens to allow recompense to be made prior to departure.

We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others, without recompense.

Sorry no smoking is allowed in the property, however smoking is permitted in the garden area.

Sorry no pets are allowed.

We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.

In the unlikely event that we have to cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. No further financial claims will be considered. However we will make every effort to find you alternative accommodation of the same standard, unless told otherwise.

No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.

Please inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.

For stays in excess of a week , extra clean linen and towels supplied on request.

Regards Karen Herbertson and Colin Shearer

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Contact Us

enquiries@tiffyhall.com
+44 (0)1856 741261
+44 (0)7919 464951
Tiffyhall, Deerness, Orkney KW17 2QH

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